[ Foreword ] [ Memorable Events ] [ Force Family ] [ Operations ] [ Regional Commanders' Report ] [ National Security ] [ Personnel and Training ]
[ Management Services ]
[ Finance, Administration and Planning ] [ Environmental Report ] [ Organisation ]
[ Appendices ]
The Fourth Generation of the Computer Assisted Command and Control System was rolled out.
To tie in with the Government’s policy on developing the Smart City Blueprint for Hong Kong, the Information Systems Wing dedicates much effort to implementing digital policing and tackling emerging challenges arising from the rapidly changing digital landscape. The objectives are to provide secure, reliable and effective information and communications technology services that support the Commissioner’s Strategic Action Plan and Operational Priorities. The Service Quality Wing promotes integrity and professionalism and facilitates continuous improvement and innovation throughout the Force.
To enhance service quality and efficiency, the Information Systems Wing has developed various innovative e-policing projects that streamline the workflow and strengthen frontline digital enforcement capabilities.
Projects developed during the year included several mobile applications, such as the ‘e-Ticketing Pilot Scheme’, that targeted raising the efficiency of frontline officers. The scheme will be extended to moving traffic offences to further improve the workflow of traffic enforcement.
The Fourth Generation of the Computer Assisted Command and Control System (CACCS4) was upgraded in the year. It provides a more reliable high-speed platform for radio communication and a new-generation emergency telephone system. The system also comes with a CACCS4 mobile application, ‘Beat App’, that can further enhance operational efficiency by shortening the time for identity and vehicle checks during stop-and-search and other crime prevention duties.
To better respond to the changing policing environment, the Information Systems Wing will launch a new instant messaging application, ‘P-chat’, in the first quarter of 2021. P-chat enables the sending and receiving of text and audio messages, photos and videos to keep users informed of the latest frontline situation and help them make appropriate assessments.
Improved features have been built into the electronic report centre to support 23 types of e-reports, offering the public greater convenience. An anti-violence hotline was launched in September to provide a public channel for intelligence gathering and had received 1.2 million text messages by the end of the year.
The Innovation & Solution Lab forms part of the Force’s drive to apply technology and adopt a digital culture. It utilises digital technology to streamline workflow and explore application of technologies such as big data analytics, private 5G networks and the Internet of Things.
The Information Systems Wing launched a mobile application to issue electronic fixed penalty tickets.
During the year, the Service Quality Wing started the latest cycle of its strategic planning process, which would culminate in the promulgation of the Strategic Directions and Strategic Action Plan 2022-2024, expected in early 2022. To take into account sweeping changes to the operating environment experienced in recent years, the latest cycle incorporates a widened consultative process involving officers of all ranks and experts from outside the Force.
The Service Quality Wing promotes excellence in quality management and service delivery by incorporating the Force Quality Management Framework into operational and management practices. It conducts the Force Inspection Process (FIP), which is a key mechanism in driving continuous improvement and enhancing corporate governance by assessing the performance and efficacy of police formations and fostering compliance and accountability across the Force. As an essential pillar of the FIP, the new e-Smart Check digitalises the inspection process and records with a view to mitigating non-compliance risks and enhancing corporate governance. It was rolled out under a pilot scheme in 2020, which would be followed by a formal launch in all frontline units of the Force.
All Living-the-Values (LTV) Wave IX workshops under the theme ‘Fairness, Impartiality and Compassion in All Our Dealings’ were completed in 2020. Participating officers gave favourable feedback, that the programme enhanced their awareness and expression of the Force’s values in their daily delivery of police services. In 2020, the design, development and preparation of LTV workshops were also recertified to meet ISO 9001:2015 standards. The Service Quality Wing will continue to develop activities suitable for the next round of LTV workshops.
Records of detention cell inspections are at the fingertips of Report Room staff members using the new e-Smart Check.
The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (CAPO), the Internal Investigations Office (IIO) and the Integrity Audit Action Group (IAAG).
Under a statutory two-tier complaint system, CAPO handles all complaints lodged by the public against Force members and fully collaborates with the Independent Police Complaints Council in the discharge of its statutory functions, with a view to enhancing the Force’s service quality.
In 2020, CAPO received 1,211 reportable complaints, representing a decrease of 26.3 per cent from the 1,643 cases in 2019. The Force implements complaint prevention initiatives via the Force Committee on Complaints Prevention and various Regional Committees on Complaints Prevention. Through the CAPO e-Newsletter and outreach programme, information is disseminated about complaint trends and analysis and areas for improvement to enhance frontline officers’ awareness of how to prevent complaints.
The Force Committee on Integrity Management (IM) formulates IM policy, gives directions on key IM issues, and monitors and evaluates the effectiveness of the Force Strategy on IM. This strategy has four prongs: education and culture building, governance and control, enforcement and deterrence, and reintegration and support.
The IIO helps to implement the Force Strategy on IM and seeks to inspire officers to live up to the Force’s values of integrity and honesty. The IIO also promotes positive peer influence, timely intervention and supervisory accountability. It encourages all officers to care for one another and give sincere advice to those who need it.
To further strengthen IM within the Force, the IAAG was officially established on May 29. The IAAG will proactively investigate serious misconduct and illegal activities involving Force members, identify and rectify duty-related systemic risks in a timely way, and enhance supervisory accountability.
The Independent Police Complaints Council and the Complaints Against Police Office held a joint meeting in December.
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