[ Foreword ] [ Memorable Events ] [ The Hand of Partnership ] [ Operations ] [ Regional Commanders' Report ] [ Personnel and Training ]
[ Management Services ] [ Finance, Administration and Planning ] [ Environmental Report ] [ Organisation ] [ Annexes and Appendices ]
The Information Systems Wing provides support to the Force in strategic planning and in the development, implementation and management of information and communications technology (ICT) applications and infrastructure. The Wing is also responsible for exploring and testing emerging technologies – including online services – that can suit the future operational needs of the Force, and enable it to maintain the high standards of its professional policing services to the public. The Service Quality Wing continues to foster the values of integrity, professional development and innovation across the Force.
In 2015, the Information Systems Wing implemented the Case Management and Investigation System (CMIS) Phase 1A, which allows the compilation of case related statistical reports in a new format. CMIS, which is targeted for replacing the Communal Information System by 2016, will cover all cases handled by the Crime Wing, Traffic units, and the Uniform Branch, and will provide officers with clear workflows for investigating, detecting and preventing crime cases. In the future, CMIS will be expanded to provide the public with a new e-Report Centre service to report cases and provide crime information online.
Virtual Workstations (VWs) pilot has commenced in Sham Shui Po District since mid 2015 and its full implementation in Kowloon West Region is targeted for 2016. In the long run, the Force is looking eventually to replace its desktop computers by expanding this technology across the Force.
In 2015, on the basis of the Information and Communications Technology (ICT) Systems Strategy Review, the Force formulated an Information and Communications Systems Strategy Plan for 2015- 2020. This includes plans both to implement the next generation of ICT infrastructure and applications, and to replace the current Command and Control ‘999’ system. The plan focuses on updating existing systems and technologies to maintain the standard of services, adding new “citizen-centric” e-services, and ensuring that Force ICT systems function at the highest levels of information security and data interoperability.
Information Systems Wing is accredited ISO 27001:2013 (Information Security Management System) by British Standard Institution
Unified Digital Communications Platform is awarded Meritorious Award under category Partnership Award in Civil Service Outstanding Service Award Scheme.
A new Third Generation of Major Incident Investigation and Disaster Support System equipped with advanced data analysis tools and effective data collection facilities is deployed to improve the efficiency and effectiveness of crime incident investigation, disaster victim identification and contact tracing analysis during epidemic outbreak.
In 2015, the focus of the Service Quality Wing remained on promoting integrity, professionalism, continuous improvement and innovation in all facets and at all levels within the Force.
The publication of the Environmental Scan Report in February set in motion a strategic planning cycle that ran throughout the year, culminating in January 2016 with the promulgation of the Strategic Directions and Strategic Action Plan 2016-2018. This plan will help the Force address upcoming challenges in the coming three years.
The Force Inspection Process was fully rolled out in June, and has become an integral part of the overall management responsibilities of the formations. Based on an internationally recognised model and adapted to cater to the Force’s unique operational environment, the process provides for a comprehensive and systematic review of a formation’s activities, performance and results in alignment with the Force Strategic Management Framework. To date, the process has yielded a number of initiatives for Force-wide sharing to ensure continuous improvement in the standards of service provided to the public.
The Force attained 13 out of a total of 44 awards under the Civil Service Outstanding Service Award Scheme 2015. The awards for the Force comprised three gold, three silver, two bronze, two meritorious awards and three special citation awards, including the Silver Prize in the departmental ‘Best Public Image Award’. These sterling achievements are encouraging to all members of the Force, particularly because they represent positive public recognition of the Force’s efforts in striving for service excellence.
IIO publishes 'Corruption and Misconduct Prevention Bulletin' to uphold the highest standards of integrity in the Force.
E-Newsletter is issued on a quarterly basis to update frontline officers on complaint trends and areas for improvement.
The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (CAPO) and the Internal Investigations Office (IIO).
Under the statutory two-tier Police complaints system, CAPO handles all complaints lodged by the public against Force members and renders full support to the Independent Police Complaints Council (IPCC) in the performance of its functions under the ‘IPCC Ordinance’.
2015 was a busy and challenging year for CAPO, in particular the large number of complaints against the Police stemming from the illegal ‘occupy movement’. To ensure the professionalism and impartiality of the complaint investigations, CAPO established special investigation teams to handle all those complaints.
Despite the challenges encountered, we are pleased to observe the continuous downward complaint trend over the past several years. In 2015, CAPO received 1,547 reportable complaints, representing a decrease of 31.8 per cent as compared to last year. The result is a direct reflection of the achievement of the complaint prevention initiatives taken by all the Police formations and enhancement of the personal and professional qualities of Force members.
In order to maintain the credibility of the Force, over the past year, CAPO endeavoured to enhance the professionalism of frontline officers and manage public expectation of Police service through the publication of the educational e-Newsletter and Outreach Programme. E-Newsletter was issued on a quarterly basis to update frontline officers on complaint trends, areas for improvement and new CAPO initiatives. The outreach programme consolidated communication with all frontline units to strive for a service-oriented Force.
To maintain public confidence in the Force, the IIO continued to institutionalise the ‘Integrated Integrity Management Framework’ and inspire officers to live up to the Force values of integrity and honesty in accordance with behavioural guidelines through the enhancement of Baseline Activities under the ‘Force Strategy for Integrity Management’.
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