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The Service Quality Wing (SQW) has launched the Service Quality Award Scheme (SQA) since 2003 to promote a culture of quality service and citizen-centric approach in the police service. The SQA 2023 attracted a record-breaking number of nearly 60 teams, among which 15 stood out and advanced to the final round held at the Police Officers’ Club on June 20.
To ensure impartiality of the adjudication process, SQW formed an independent adjudication panel to judge the entries based on rigorous criteria. The panel comprised Assistant Commissioner (Service Quality) Tsui Sheung-yee, Independent Police Complaints Council members Dr Chan Ching-yan and Mr Sze Wing-hang, Police College Honorary College Advisors Prof Cheung Yan-leung and Dr Wu Qiaobing, Deputy Commissioner for Efficiency Mr Mak Chi-kui and Chief Executive Officer of the Force Yeung Ying-man.
The winning teams demonstrated superb innovation capabilities and service quality in five categories, namely General Service, Specialised Service, Regulatory Service, Management of Crisis and Internal Service, gaining unanimous praise from the panel. The award presentation ceremony will be held in mid-September. The full list of awardees has been uploaded to POINT and Force NoticeBoard.
