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With a view to enhancing service quality of report rooms, New Territories North (NTN) Region launched the NTN Report Room Ambassador Scheme in May. A total of 55 auxiliary officers from Yuen Long District, Tuen Mun District and Tai Po District were appointed as Report Room Ambassadors.
Apart from ordinary frontline duties, the ambassadors would be assigned with duties at the front desk of report rooms in various divisions during peak hours. The main objective of the scheme is for the ambassadors to provide timely assistance to members of the public by conducting initial enquiry and implementing effective triage to streamline the reporting procedures. The scheme not only alleviates the heavy workload of regular officers in report rooms, but also allows auxiliary officers to have more opportunities to communicate with members of the public directly.
On May 16, Regional Commander of NTN Tsang Ching-fo presented appointment letters to the Report Room Ambassadors at NTN Regional Headquarters. He expressed his gratitude to auxiliary officers for their devotion to police duties. He praised them for serving the public in their spare time, increasing the efficacy of policing work with their own professional knowledge and offering valuable support to regular officers.
