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The banking sector has been working closely with the Police in the fight against fraud, and frontline bank staff have been able to halt deception cases by pulling the brake in the nick of time, acting like goalkeepers on numerous occasions.
Between October 16 and November 6, the Anti-Deception Coordination Centre (ADCC) organised five anti-fraud seminars for Bank of China (Hong Kong), Chiyu Banking Corporation and CTBC Bank, with a view to raising the awareness and ability of frontline bank staff to guard against fraud and to identify potential victims. About 400 branch supervisors and frontline staff attended the seminars.
During the seminars, ADCC officers briefed the bank staff on recent types of fraud in Hong Kong, the modus operandi of fraudsters and ways to identify potential victims. The staff were reminded that if a client was anxious to open an online bank account all of a sudden or made large amount and frequent money transfers, they should take the initiative to ask for the reasons. If it appeared that a scam was in the pipeline, they should remind and stop the client promptly, as well as call the “Anti-Scam Helpline 18222”. ADCC officers also explained how to conduct customer due diligence at account opening to prevent criminals from opening accounts for money laundering.
