[ Foreword ] [ Memorable Events ] [ The Hand of Partnership ] [ Operations ] [ Regional Commanders' Report ] [ Personnel and Training ]
[ Management Services ]
[ Finance, Administration and Planning ] [ Environmental Report ] [ Organisation ]
[ Appendices ]
The Information Systems Wing helps the Force tackle the new challenges of the fastchanging digital era by providing secure, reliable and effective information and communications technology services that support the Commissioner's Strategic Action Plan and Operational Priorities. It also works closely with various formations to leverage the benefits of emerging technologies in ways that enhance their services to the public. The Service Quality Wing is responsible for promoting integrity and professionalism and facilitating continuous improvement and innovation throughout the Force.
The Innovation & Solution Lab (ISLAB) was established in October 2019 to help the Force cope with challenges arising from rapid advancements in technology. In support of the Force’s Strategic Direction 1 (‘Embracing the use of technology for policing in the digital age’), the ISLAB aims to strengthen the Force’s innovation and e-policing capabilities. Headed by a Senior Superintendent of Police, the Lab will concentrate its work in five key areas, namely, digital transformation, data analytics, software & system technology, mobile technology & mobile applications, and emerging technologies. In all these areas, it aims to drive innovation and embrace the use of technology.
A number of prototype applications were developed in 2019 utilising new technology that is transforming the way that people and businesses connect. These included mobile applications for issuing electronic fixed penalty tickets ('e-ticketing') and for giving staff access to the Departmental Portal via their Force-issued smart-devices, thus reducing their manual workload.
Also during the year, a new generation of Body Worn Video Cameras was obtained, which are helping police officers better prevent and detect crimes and offences. The second and third phases of the Case Management and Investigation System were prototyped and developed for user acceptance testing, and these are helping officers conduct crime analysis and identify crime trends more effectively.
The focus of the Service Quality Wing in the year has continued to be on promoting integrity and professionalism and facilitating continuous improvement and innovation throughout the Force.
Building on discussions and deliberations at various strategic planning conferences, the Force promulgated a set of Strategic Directions 2019-2021 in February. The new Strategic Directions cover three key areas, namely (1) Embracing the use of technology for policing in the digital age; (2) Policing with the community; and (3) Preparing the workforce to meet emerging challenges. These directions will help guide and focus the Force's collective efforts to serve Hong Kong with honour, duty and loyalty.
The Service Quality Wing has continued to promote excellence in quality management and service delivery by incorporating the Force Quality Management Framework into operational and management practices. The Force Inspection Process (FIP), which assesses the activities, performance and results of the formations as well as fostering compliance and accountability across the Force, is a key process in driving continuous improvement and enhancing corporate governance. A new technological initiative is being added to the FIP in the form of an effective ‘health check’ tool designed to mitigate non-compliance risks in daily operations. It will be rolled out at an appropriate time in line with other operational commitments of the Force.
A number of Living-the-Values Wave IX workshops, under the theme 'Fairness, Impartiality and Compassion in All Our Dealings', continued to run throughout 2019. Workshops for the Superintendent, Inspectorate and Junior Police Officer Cadres were completed. The feedback received from participants has continued to be favourable. This programme has enhanced officers' awareness and expression of the Force's values in their daily delivery of police services. The Service Quality Wing will identify the theme for the next wave of Living-the-Values workshops after monitoring the evolving policing environment.
The Force's Strategic Directions 2019-2021 guide and focus its collective efforts to ensure that Hong Kong remains one of the safest and most stable societies in the world.
The briefing session for the Strategic Directions 2019-2021 was held in February.
The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (CAPO) and the Internal Investigations Office (IIO).
Under the statutory two-tier complaint system, CAPO handles all complaints lodged by the public against Force members and fully collaborates with the Independent Police Complaints Council in the discharge of its statutory functions, with a view to enhancing the Force's service quality.
The number of complaints has remained stable in recent years. In 2019, CAPO received 1,643 reportable complaints, representing an increase of 9.5 per cent from the 1,501 cases in 2018. The Force is continuing to implement complaint prevention initiatives through the Force Committee on Complaints Prevention and various Regional Committees on Complaints Prevention. To enhance officers' awareness of complaint prevention, the CAPO e-Newsletter and outreach programme are continuously disseminating complaint trends and analysis and areas for improvement to frontline officers.
The Force Committee on Integrity Management (IM) formulates IM policy, gives directions on key issues in IM, and monitors and evaluates the effectiveness of the Force Strategy on IM. This strategy has four prongs: education and culture building, governance and control, enforcement and deterrence, and reintegration and support.
The IIO has continued with its task of helping to implement the Force Stratrgy on IM and inspiring officers to live up to the Force's values of integrity and honesty. The IIO also promotes positive peer influence and timely interventions, in addition to supervisory accountability. All officers are encouraged to care for each other and give sincere advice to those needing it.
A joint meeting of the Independent Police Complaints Council and the Complaints Against Police Office was held in September.
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