[ Foreword ] [ Memorable Events ] [ The Hand of Partnership ] [ Operations ] [ Regional Commanders' Report ] [ Personnel and Training ]
[ Management Services ]
[ Finance, Administration and Planning ] [ Environmental Report ] [ Organisation ]
[ Appendices ]
The Information Systems Wing provides the Force with information and communications technology (ICT) in support of its management and operations. It makes continuous efforts to enhance the Force's ICT applications and infrastructure to keep pace with its evolving needs. This in turn is reinforcing the ability of the Force to deliver better services to the public. In 2016, for example, ICT enhancements included the extension of radio coverage for the Third Generation Command and Control Communications System to the new Hong Kong International Airport Midfield Concourse in January, and to the MTR's Kwun Tong Line Extension in October and South Island Line Extension in December. The Service Quality Wing continues to foster the values of integrity, professional development and innovation across the Force.
Force members commended at the Secretary for the Civil Service's Commendation Awards Presentation Ceremony 2016.
In 2016, the Information Systems Wing oversaw the phased implementation of the Case Management and Investigation System (CMIS), which provides officers with clear workflows for use in investigating, detecting and preventing crime cases. Eventually, CMIS will include a new e-Report Centre service, enabling members of the public to report crime information and other cases online.
Also during the year, the rolling out of the Hong Kong Police e-mail (unclassified) enabled Junior Police Officers to access their e-mail accounts via both office and home computers, and on their personal mobile devices.
Implementation of Virtual Workstations in Kowloon West Region was completed. Virtual Workstations are thin client desktop personal computers (diskless) which execute applications and store data in a centralised system. A review will be conducted in 2017-18 to ascertain the viability of applying this technology right across the Force.
To enhance the Force's capabilities for defending against advanced cyber attacks and for handling security incidents, the Information Systems Wing has adopted both Advanced Persistent Threats tools and Security Information and Event Management tools in its systems. These are helping reduce cyber security risks, as well as providing real-time log analysis of security alerts.
A new Crime Mapping System utilising Geographical Information System technology has been deployed to facilitate the spatial and temporal analysis of crime. This technology helps frontline and special units tackle crime problems more effectively by mapping crime locations and identifying crime patterns using ‘hotspot' analysis, crime density analysis and proximity analysis.
The focus of the Service Quality Wing in the year has remained on promoting integrity and professionalism and on facilitating continuous improvement and innovation in all facets and at all levels within the Force.
Following the publication of its ‘Strategic Directions and Strategic Action Plan 2016-2018' in February, the Service Quality Wing began work on the new strategic planning process. This involves undertaking a comprehensive scan of the external and internal operating environments of the Force, with the aim of identifying emerging issues and predicting future trends that may impact policing in the next few years.
The Force Inspection Process, with its first two-year inspection period completed in March, has become an integral part of the overall management responsibilities of the formations. Based on an internationally recognised model adapted to the Force's unique operational environment, the process echoes the Force Strategic Management Framework and delivers a comprehensive and systematic review of a formation's activities, performance and results. To date, the process has yielded a number of good practices that have been shared across the Force, helping to ensure continuous improvement in the standards of service provided to the public.
In November, the Force and the Centre for Criminology at the University of Hong Kong co-hosted a symposium aimed at enhancing mutual understanding and strengthening collaboration between the Police and academic staff from Hong Kong's tertiary education institutions. Organised around the theme ‘Partnership with our Community', the event attracted more than 200 participants, primarily commanders from the Force and local academics. The symposium was acknowledged as effective in leveraging collaboration with a broad range of academics, and providing an opportunity for the exchange of views on new developments and challenges in policing.
The Living-the-Values (LTV) Workshop series will celebrate its 20th anniversary in 2017. The Force has rolled out a total of eight ‘waves' of LTV workshops since 1997, which have been effective in enhancing officers' awareness of the values of the Force and helping them put these values into practice. The Service Quality Wing is now organising the LTV Workshops Wave IX under the theme of ‘Fairness, Impartiality and Compassion in all our Dealings', which will be rolled out in 2017.
The Living-the-Values Workshop series is approaching its 20th anniversary.
The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (CAPO) and the Internal Investigations Office (IIO).
Under the statutory two-tier Police complaints system, CAPO handles all complaints lodged by the public against Force members, and renders full support to the Independent Police Complaints Council (IPCC) in the performance of its functions under the IPCC Ordinance.
Having completed all its investigations into complaints against the Police stemming from the illegal ‘occupy movement' as pledged in 2015, CAPO continued to handle all the complaints stemming from the Mong Kok Riot during the 2016 Lunar New Year with professionalism and impartiality. A special investigation team was established to handle all complaints related to the Mong Kok Riot.
Despite the challenges encountered by the Force, it is pleasing to note a downward trend in complaints over recent years. The result reflects the achievement of the complaint prevention initiatives taken by all the police formations, together with enhancements to both the personal and professional qualities of Force members.
To maintain public respect for the Force, over the past year CAPO has worked to enhance the professionalism of frontline officers and manage public expectations of Police services by publishing an educational e-Newsletter and running an Outreach Programme. The e-Newsletter, issued on a quarterly basis, kept frontline officers up to date on topics such as complaint trends, areas for improvement, and new CAPO initiatives. The outreach programme consolidated communication with all frontline units to strive for a service-oriented Force.
The IIO continued its task of inspiring officers to live up to the Force's values of integrity and honesty in accordance with the ‘Force Strategy for Integrity Management'.
In 2016, CAPO received 1,504 reportable complaints, representing a decrease of 2.7 per cent as compared to 2015.
To enhance mutual understanding and communication, Independent Police Complaints Council members visit frontline officers at different police formations regularly.
CAPO issues e-Newsletters to keep officers up to date on complaint trends, areas for improvement and complaint prevention initiatives.
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