[ Foreword ] [ Memorable Events ] [ The Hand of Partnership ] [ Operations ] [ Regional Commanders' Report ] [ Personnel and Training ]
[ Management Services ]
[ Professional Equipment ] [ Finance, Administration and Planning ] [ Environmental Report ] [ Organisation ]
[ Annexes and Appendices ]
Force management commends awards recipients at the Living-the-Values Wave VIII Microfilm Production and Script Writing Competition cum Civil Service Outstanding Service Award Scheme 2013 presentation ceremony.
Rapid advances in technology and the high penetration rate of mobile telephones provide new challenges and opportunities for the Force to improve its information and communication technology infrastructure and means of communication with the public. The Information Systems Wing spares no effort in finding innovative ways to better equip the Force to reach out to the community through social media, while the Service Quality Wing continues to promote integrity, professional development and innovation across the Force.
In 2013, to better communicate with the public over the social media network, two enhanced versions of the Hong Kong Police Mobile Application were rolled out with a refreshing new design and enriched content. The key new features include e-Reporting for the reporting of non-crime cases, Wanted/Missing Persons, Crime Statistics, Crime Prevention Advice and Traffic Matters.
During the year, the Force continued to upgrade its systems to improve the efficiency of human resource management. The new Personnel Information Communal System II stores comprehensive competency-based information on all Police officers and provides manpower planning tools to meet the policing needs of the community as well as longer term development and succession planning. The Third Generation Duty Scheduler System provides a powerful platform to support duty scheduling and maintain deployment information. A new Mini-Range System has also been introduced as a use-of-force decision making training system. The system provides scenario-based interactive videos for training in various controlled environments.
The Historical Development of Force Communications exhibition features the communications equipment used by the Force in the last half century and the development of Communications Branch.
Hong Kong Pol ice Mobi le Application version 2.0 has enriched content.
The focus of the Service Quality Wing in 2013 remained the promotion of integrity, professionalism, continuous improvement and innovation in all facets and at all levels within the Force.
The publication of the Environmental Scan Report in January set in motion the strategic planning cycle that ran throughout the year and culminated in February 2014 with the publication of the Strategic Directions and Strategic Action Plan 2014-2016. This plan will help the Force address the challenges that are expected to arise in its operating environment over the next three-year horizon.
The Living-the-Values Workshops Wave VIII with the theme of Professional Responsibility and Accountability was announced, with preparatory work beginning in March. In order to enhance communication and promote support from staff, officers at different ranks were involved in the design and production of the training package of the workshop, which was scheduled to launch in the first quarter of 2014.
The Force obtained 10 awards in the Civil Service Outstanding Service Award Scheme 2013, comprising four Gold and two Silver prizes as well as three Meritorious and one Special Citation awards. These awards are testimony to the Force's ongoing determination and achievements in providing a high level of quality service to the public.
The official launch of the Strategic Directions and Strategic Action Plan 2014-2016
Because of its enhanced reporting services, the Force wins the Gold Prize of Departmental Service Enhancement Award in the Civil Service Outstanding Service Award Scheme 2013.
The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (CAPO) and the Internal Investigations Office (IIO).
Under the statutory two-tier complaints handling system, CAPO handles all complaints lodged by the public against Force members and renders full support to the Independent Police Complaints Council (IPCC) in the performance of its functions under the IPCC Ordinance.
In 2013, CAPO received 2,430 reportable complaints, representing an increase of 2.4 per cent as compared to 2012. Of the investigation results endorsed by the IPCC, 120 cases were classified as substantiated and appropriate disciplinary actions were taken against the officers concerned.
CAPO acquired the ISO 10002 Quality Management - Customer Satisfaction Certification. This achievement fully reflected and acknowledged the hard work and commitment devoted to ensuring that all complaint cases were handled fairly, impartially and effectively.
To maintain public confidence in the Force, IIO promoted the Integrated Integrity Management Framework and encouraged officers to live up to the Force values of integrity and honesty. The behavioural guidelines were widely used to raise officers' awareness of integrity through educational and culture building programmes. IIO publishes the Corruption and Misconduct Prevention Bulletin regularly and administers the Individual Reintegration Plan to uphold the highest standards of integrity in the Force.
The Corruption and Misconduct Prevention Bulletin published by the Internal Investigations Office aims at cultivating integrity education and culture.
Traffic Kowloon East officers demonstrate enforcement actions against speeding to the Independent Police Complaints Council.
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