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Complaints and Internal Investigations Branch (C&IIB) arranged a dozen or more officers to join the training courses on big data analytics run by the Innovation and Solution Lab (ISLAB) in October 2020 and January 2021 respectively. They learned how to effectively collect, integrate, analyse and utilise data on the Big Data Platform (BDP) in POINT to assist in formulating measures and policies.
Having completed the training course, C&IIB officers are enabled to use BDP through POINT. The dashboard of the platform can visualise the data of C&IIB to present the trends and correlations of the data for officers to report the trends of police complaints and integrity-related information to major formations for follow-up actions. Officers of ISLAB and C&IIB also jointly study how to analyse relevant data for more efficient and precise categorisation of the data to facilitate comprehension of the Force’s internal situation and better analysis of the trend of police complaints. For example, the background information of the respondents, such as their seniority, nature of duty and the teams they belong to can be analysed, with a view to identifying the areas that require improvement as soon as possible to improve service quality and prevent complaints.
Chief Superintendent of C&IIB Au Yeung Mun-yee said, “BDP helps commanders of frontline units deal with police complaints and major integrity-related risk factors in the District in a focused manner.”
