[ Foreword ] [ Memorable Events ] [ The Hand of Partnership ] [ Operations ] [ Regional Commanders' Report ] [ Personnel and Training ]
[ Management Services ]
[ Finance, Administration and Planning ] [ Environmental Report ] [ Organisation ]
[ Appendices ]
The Information Systems Wing is responsible for identifying appropriate solutions to address the constantly changing technological needs of the Force. It also taps the potential of new technology by devising and enhancing applications that help make Force operations more efficient and raise the Force’s levels of public service.
The Service Quality Wing is responsible for promoting integrity and professionalism and facilitating continuous improvement and innovation throughout the Force.
Force members commended at the prize presentation ceremony of the Civil Service Outstanding Service Award Scheme 2017.
In the year, the Force launched the Case Management and Investigation System (CMIS) to replace the Communal Information System. The CMIS has become the Force’s largest computer system, providing police officers with technical solutions for recording, processing and retrieving information, which enables better case management and investigation, and enhances work efficiency.
The CMIS and the Crime Mapping System, which incorporate the latest Geographical Information System (GIS) technology, are helping officers who are conducting crime analysis to identify crime trends by visualising crime locations and case patterns. The Force was presented with the Special Achievement in Geographical Information System Award 2017 by a leading global GIS software provider, recognising its success in implementing GIS technology.
The Force has earned a reputation for its use of Terrestrial Trunked Radio (TETRA) technology, and was recognised by being awarded the Leadership Award by the TETRA and Critical Communications Association. TETRA provides greater efficiency and enhanced security for voice and data transmission, and is helping the Force respond better to emergencies and to improve operational efficiencies.
This year, the Information Systems Wing’s Communications Branch successfully completed the conversion certification audit, carried out by the Hong Kong Quality Assurance Agency. Its Quality Management System achieved ISO 9001:2015 certification, which is the latest version in compliance with ISO standards. The Branch has established a well-defined and documented set of management and working procedures, which are continuously reviewed and revised where necessary to meet the changing operational needs of the Force.
Force representatives presented with the Special Achievement in Geographical Information System Award 2017.
The Communications Branch of the Information Systems Wing obtained ISO 9001:2015 for its Quality Management System.
During the year, the Service Quality Wing commenced work on a new Strategic Planning Cycle as a first step towards formulating the new Strategic Directions and Strategic Action Plan. This work included the preparation of an Environmental Scan Report, which will be published in February 2018. Environmental scanning aims to identify key emerging issues and future trends that may impact policing in the next few years.
The Service Quality Wing has continued to promote excellence in quality management and service delivery by incorporating the Force Quality Management Framework into training and management practices. In particular, the Force Inspection Process provides a robust mechanism to ensure quality management Force-wide. The inspection objectives are to provide the Force with a systematic and regular performance review of a formation’s activities, performance and results, to make self-assessment an integral part of the overall management responsibilities of the formations, and to facilitate continuous improvement in the standards of service provided to the public. The two-year inspection period of the last inspection cycle was concluded in 2016, and since then the Force Inspection Process has been further refined to prioritise compliance issues and to facilitate the review of key management and operational areas. The next round of inspection will be implemented between 2018 and 2020.
The Living-the-Values (LTV) Workshop series, first introduced in 1997, celebrated its 20th anniversary in 2017. Over the years, the Workshops have been effective in enhancing officers’ awareness of the values of the Force and helping them put these values into practice. In the third quarter of 2017, the Service Quality Wing rolled out LTV Workshop Wave IX under the theme ‘Fairness, Impartiality and Compassion in all our Dealings’.
The Complaints and Internal Investigations Branch comprises the Complaints Against Police Office (CAPO) and the Internal Investigations Office (IIO).
Under the statutory two-tier Police complaints system, CAPO handles all complaints lodged by the public against Force members, and renders full support to the Independent Police Complaints Council (IPCC) in the performance of its functions under the IPCC Ordinance.
Given rapid social changes in Hong Kong and ever-rising public expectations of the Police Force, it is pleasing to record that the number of complaints has remained stable in recent years. In 2017, CAPO received 1,508 reportable complaints, representing a slight increase as compared to 1,489 cases in 2016. The Force is continuing to implement complaint prevention initiatives and to update frontline officers on complaint trends along with analysis, areas for improvement and good practice through CAPO newsletters and outreach programmes in order to maintain a highly professional, service-oriented team.
The wide use of mobile phones and social media has meant that officers have occasionally been filmed in the course of their duties, with footage subsequently uploaded onto the Internet. CAPO’s Project LIGHTHOUSE was set up in 2013 to highlight video footage on the Internet that displays frontline officers’ professionalism, with a view to recognising exemplary performances. CAPO also passes on these experiences and associated techniques for resolving confrontations to frontline officers, with the aim of inspiring them and enhancing their professionalism in handling similar situations, thus effectively reducing avoidable complaints. In 2017, 130 officers recorded in 24 pieces of video footage received recognition for their excellent performance in handling confrontational situations.
In 2017, the IIO continued its task of inspiring officers to live up to the Force’s values of integrity and honesty in accordance with the Force Strategy for Integrity Management. In early 2017, the Force set up a Special Working Group on Integrity Management, chaired by the Assistant Commissioner of Police (Service Quality), to explore ways to strengthen the Force’s integrity management efforts in the three areas of Integrity Education, Early Intervention of Conduct Incompatible with Force Values, and Risk Mitigation in Specified Posts. The working group has submitted a number of recommendations for further consideration and implementation.
A joint meeting of the Independent Police Complaints Council and the Complaints Against Police Office was held in September.
A total of 38 frontline officers were presented appreciation certificates under Project LIGHTHOUSE II in the third quarter.
[ Top ]