1. How to report drivers who has breached the traffic regulations? You should record down the date / time / location / vehicle number and the details of the incident, then make a report at the concerned Regional Traffic Report Room or any Police Station. You may also make the report to the station by telephone. Click here for telephone numbers of Police Stations. 2. How to make Complaint against unfairly issued Fixed Penalty Tickets, or make enquiry of the issue of the Fixed Penalty Tickets? When you find yourself being unfairly ticketed, or have query about the ticketing, you may write to or personally attend Central Traffic Prosecutions Division, 11/F, Arsenal House, No.1, Arsenal Street, Hong Kong. You may also call the hotline 2866 6552 during office hours. In addition, you may lodge the complaint through the e-Report Room. 3. How to find the traffic accident statistics of Hong Kong? Please browse our website Traffic Accident Statistics. 4. How to pay the fixed penalty of a Fixed Penalty Notice (Form 1) against parking contraventions? The penalty should be paid according to the payment instructions stated on the overleaf of the Fixed Penalty Notice (Form 1) within 21 days of the issue date of the Fixed Penalty Notice in order to discharge the liability of the contravention. 5. When will a Notice Demanding Payment of Fixed Penalty (Form 2) be issued? If the offender fails to pay the penalty within 21 days of the issue date of the Fixed Penalty Notice (Form 1), the Notice Demanding Payment of Fixed Penalty (Form 2) will be issued within 6 months from the date of the contravention and sent to the registered owner of the offending vehicle by post to the address as registered at Transport Department. The vehicle owner has to pay the penalty or dispute the case in court according to the instructions stated on the Notice before the due date prescribed in the Notice. 6. What are the consequences of not settling a fixed penalty after the due date prescribed in the Notice Demanding Payment of Fixed Penalty (Form 2)? In accordance with Section 16(2) of the Fixed Penalty (Traffic Contraventions) Ordinance, Cap.237, where a person on whom a Notice Demanding Payment of Fixed Penalty (Form 2) has been served has not paid the fixed penalty and has not notified the Commissioner of Police that he wishes to dispute liability for the contravention before the prescribed due date in the Form 2, an application will be made by the Secretary for Justice, in the absence of the person, before a magistrate to order the person to pay the fixed penalty, together with an additional penalty equal to the amount of the fixed penalty and a court costs in a total of HK$1080. At the same time, the magistrate will put the following restrictions against the person until the payment of the order has been settled.
7. What will happen if a court order has not been settled? In accordance with Section 23 of the Fixed Penalty (Traffic Contraventions) Ordinance, Cap.237, if a person failed to settle a court order within 1 month of the date of the order to so pay, the Secretary for Justice will apply, in the absence of the person, before a magistrate for an order directing that all costs as stated in the ordinance be levied on any goods and chattels of the person by distress and sale. 8. How to apply for the refund of over payment of penalty? To apply for the refund of over payment of penalty of the same Fixed Penalty Notice, you are required to forward by post the original copy of the payment receipt to Unit 4 of Central Traffic Prosecutions Division located at 30/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai. If you cannot provide the original of the receipt, you may write to Unit 4 for an ‘Indemnity Undertaking’ be sent to you by post. You should then complete the undertaking and mail it back to Unit 4. Arrangement will be made with the Director of Accounting Services for a refund cheque be sent to the addressee of the Notice Demanding Payment of Fixed Penalty (Form 2) direct. 9. How to lodge a written complaint against unjust issue of notice? You can write to Unit 4 of Central Traffic Prosecutions Division located at 30/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai by post or by fax (2200 4320), or make use of the online <Fixed Penalty Ticket In Dispute> Form at Hong Kong Police Force Public Web Page, stating your personal particulars, telephone number, the number of the Fixed Penalty Notice and reason or justification for the complaint, together with a photocopy of the notice.
Unit 4 will carry out investigation after receiving your letter and will inform you of the outcome in about 2 months.
10. How to lodge a complaint against unjust issue of Form 1 and Form 2 in person? You can bring the Fixed Penalty Notice (Form 1) or Notice Demanding Payment of Fixed Penalty (Form 2) to any Police Station to lodge a complaint or make enquiry or complete a complaint form at the Central Traffic Prosecutions Division (CTPD) Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai.
The complaint will be referred to Unit 4 of Central Traffic Prosecutions Division for investigation and you will be informed of the outcome in about 2 months. 11. How to lodge a complaint against the malfunction of parking meters? If you suspect that a parking meter is out of order, you should inform the management company of the parking meter immediately according to the telephone number indicated on the meter. If you have already lodged a complaint by telephone and your vehicle was issued with a Fixed Penalty Notice against traffic offence code 21, you can write to Unit 4 of CTPD located at 30/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai by post or by fax (2200 4320), stating the number of the Fixed Penalty Notice (Form 1), account number of the approved payment mean and its associated payment reference, your correspondence address and telephone number, together with a photocopy of the notice.
Unit 4 will carry out investigation after receiving your letter and will inform you of the outcome in about 2 months.
12. In what ways could a registered vehicle owner dispute the liability for a traffic contravention? A registered vehicle owner could dispute the liability of a traffic contravention by writing to or forwarding a signed Notification to Commissioner of Police of Wish to Dispute Liability for Contraventions, which is at the back of the Notice Demanding Payment of Fixed Penalty (Form 2), to the Central Traffic Prosecutions Division (CTPD) at 30/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai. Any such document must be signed by the registered vehicle owner or affixed with a company seal (if the registered owner is a company) and forwarded to CTPD by the due date prescribed on the Form 2. 13. What should I do when I have received a Summons after I disputed the liability of a traffic contravention? You should appear before the magistrate presiding in the summons or you may discharge the liability for the contravention by presenting the Summons at the Accounts Office of any Magistrates’ Courts, not later than two clear working days before the appearance day and pay the amount stated in the Summons. 14. What should I do if I receive a Court Order but have not received any Notice Demanding Payment of Fixed Penalty (Form 2) before that? You may, within 14 days of receipt of the Court Order, apply to the magistrate for a review, subject to satisfactory proof that the Form 2 has not come to your personal notice without any neglect on your part. You may also make enquires about the review procedure by calling the Court enquiry telephone number stated in the Court Order. 15. What can I do if I lose the Fixed Penalty Notice (Form 1) ? If the fixed penalty ticket (Form 1) had not been paid within 21 days after the date of the contravention, a Notice Demanding Payment of Fixed Penalty (Form 2), shall be issued within six months after 21 days from the date of the contravention. It will be mailed to the vehicle owner's address registered with Transport Department. You can pay the penalty or dispute the case in court according to the instructions stated on the notice after receiving the notice. 16. What could I do if I have received a court order, which I think I should not be liable for? You may apply to the magistrate for a review or you may make enquires about the Court Order by calling the Court enquiry telephone number stated in the Order. 17. What should a registered vehicle owner do if his address has changed? A registered vehicle owner is required to notify the Commissioner for Transport on any changes of his address within 72 hours of the change.
18. What should the vehicle owner do after he lodged a complaint against the unjust issue of Fixed Penalty Notice (Form 1) or Notice Demanding Payment of Fixed Penalty (Form 2)?
Investigation of the complaint will not affect the legal proceedings stated on Fixed
Penalty Notice (Form 1) or Notice Demanding Payment of Fixed Penalty (Form 2). He
should pay the penalty or dispute liability for the contravention in court before
the due date prescribed on the notice. Refund would be made for the paid penalty
should the notice be withdrawn after the investigation. Otherwise, police will apply
an order in accordance with the law to order the vehicle owner to pay double fixed
penalty plus costs in total sum of HK $1,080 if it is decided not to withdraw the
notice. The vehicle owner is required to attend court if he appeals to rescind the
order.
19. How to pay the fixed penalty of a moving offence ticket? The penalty should be paid according to the payment instructions stated on the overleaf of the ticket within 21 days of the issue date of the ticket in order to end / discharge the liability for the offence. 20. Why do I receive a Demand Note after paying the fixed penalty? Under the current legislation, no matter whether the fixed penalty of a fixed penalty ticket has been previously made or not, the Commissioner of Police is legally required to issue a Demand Note (also known as ‘Form 2 – Notice Demanding Payment of Fixed Penalty under Cap. 240) to the offender by sending it to his / her address registered with the Transport Department. The Demand Notice serves to notify the offender details of the scheduled offence alleged to be committed and demand him / her to either pay the fixed penalty specified in the Demand Note or to notify the Commissioner of Police of his / her wish to dispute the liability for conviction for that scheduled offence specified. However, the offender shall ignore the Demand Note if he / she has already paid the same amount of fixed penalty for the scheduled offence specified in the Demand Note. Note : The e-payment number of the fixed penalty ticket is different from that of the demand note as they have its distinctive legal and administrative purposes. The Bill Type code of the Demand Note is ‘04’. Please do not confuse it with the Bill Type Code of a Fixed Penalty Ticket, which is ‘02’. 21. What will the government do if the penalty has not been cleared after the due date? If Demand Note has been issued and no penalty payment or notification of dispute is received before the last date of payment / notification of dispute, the Court will issue an order to recover the outstanding fixed penalty with additional penalty and cost. Please refer to the Court Order for payment instructions. 22. If I have a special reason for not paying the penalty before the Last Date for Payment / Notification of Dispute (due date), what can I do? If you have a special reason for not paying the penalty before the due date, you can write to Unit 3 of CTPD by post (30/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai) or by fax (2200 4319), stating your reason, ticket number, personal particulars, address and telephone number, and attach to your letter documents in support of your case, if any. You can also make enquiry in person at the CTPD Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, Arsenal Street, Wanchai. 23. How to apply for the refund of double payment of penalty? You have to mail all the originals of payment records to Unit 3 of CTPD, 30/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai. If you cannot provide the originals of the receipts, you may write to Unit 3 of CTPD and they will then mail an Indemnity Undertaking (payment pledge) to you. You should complete the document and mail it to the above address. Unit 3 of CTPD will then arrange with the Director of Accounting Services to mail a refund cheque directly to the addressee of the Notice Demanding Payment of Fixed Penalty. 24. How to lodge a written complaint? You can write to Unit 3 of CTPD by post (30/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai) or by fax (2200 4319), stating your personal particulars, ticket number, telephone number and reason or justification for the complaint, together with a photocopy of the ticket or Notice Demanding Payment of Fixed Penalty. Please note that:
25. How to lodge a complaint against unreasonable issue of ticket in person? You can bring the ticket to any Police Station or the CTPD Enquiry Counter located at 11/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai and complete an enquiry or complaint form.
26. How to dispute a fixed penalty ticket?
If you wish to dispute a fixed penalty ticket issued to you, you can sign the
notification of dispute slip on the overleaf of the Form 2 – Notice Demanding
Payment of Fixed Penalty (demand note) and mail it on or before the Last Date for
Payment / Notification of Dispute (as shown on the demand note) to Unit 3 of CTPD
(30/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai). In this
regard, the date of mail chop only is counted as the date of your notification of
dispute. We will then arrange with the court to issue a summons to you. You should
appear before the court for hearing on the specified date and time. Once a summons
is issued, as an alternative, you may still opt to present the summons concerned to
the accounts office of any magistracy and settle the additional penalty equivalent
to the amount of the fixed penalty plus costs, at least two clear working days
before the date of appearance indicated in the summons.
27. What can I do if I receive a court order without receiving any Notice Demanding Payment of Fixed Penalty?
He/she can make a written application to the relevant Magistracy directly for a
review.
28. What can I do if I lose my ticket?
A Notice Demanding Payment of Fixed Penalty (demand note) is automatically mailed to
the offender’s address registered with TD at appropriate time. You can take action
according to the instructions stated on the demand note.
29. What should a registered vehicle owner or driving licence holder do if his/her address has been changed? A registered vehicle owner or a driving licence holder is required to notify the Commissioner for Transport on any change of his address within 72 hours of the change.30. Is there any limit of time for laying of information for summonses ? In case of an offence other than an indictable offence, the information must be laid within 6 months from the time when the offence was committed.
32. Do all offences under the Road Traffic Ordinance come under this time limit ? No. There is no time limit for: i. Dangerous driving causing death; 33. Which traffic offences will attract Driving-offence Points ? Only those traffic offences with a direct bearing on road safety will attract Driving-offence Points There are, altogether, over 50 items of offences and they are listed at the Schedule of the Road Traffic (Driving-offence Points) Ordinance, Cap. 375, together with the number of points they attract. 34. What will happen if a traffic offender has incurred 15 points ? If a traffic offender has incurred 15 or more points in respect of offences committed within a period of two years, he shall be disqualified by a Court from holding or obtaining a driving licence for a period of at least three months. 35. How can I lodge an enquiry or complaint regarding Traffic Summons? You can write to Unit 2 of CTPD located at 30/F, Arsenal House, Police Headquarters, No. 1 Arsenal Street, Wanchai by post or by fax (2200 4318). Unit 2 will carry out investigation and inform you of the outcome.36. What should a registered vehicle owner do if his address has changed? A registered vehicle owner is required to notify Commissioner for Transport on any changes of his address within 72 hours of the change. |