In order to provide greater convenience for citizens, the Force selected the Admiralty MTR Station as the first public place to have the Self-Service Kiosk (SSK) installed. The Force held the launching ceremony of the first MTR SSK at the Admiralty MTR Station on October 5. Commissioner Siu Chak-yee, Operations and Innovation Director of MTR Corporation (MTR) Dr Lee Kar-yun, Director of Operations Chan Tung, Acting Director of Management Services Kwan Chui-ching, Head of Line Group Management - Urban Lines of MTR Mr Lui Gon-yee and Station Service Manager - Island Line, South Island Line and Tseung Kwan O Line of MTR Ms Chow Yin-leung officiated at the ceremony.

Speaking at the ceremony, the Commissioner said that since September 2021, the Force had installed SSKs in the report rooms of different police stations by phases, offering a convenient way for the public to report lost properties and non-emergency cases through an electronic platform. He pointed out that the SSK was also one of the key performance indicators under the “Building a Smart Government” initiative mentioned in the Chief Executive’s 2022 Policy Address. The Force had achieved the target of having 12 SSKs in operation by January 2023. In the past three months, SSKs had successfully processed over 15 000 lost property reports, accounting for over 70% of the total lost property cases reported to the report rooms of the police stations concerned. This reflected the wide acceptance of the SSK by the public and it allowed officers in report rooms to focus on responding to other calls for assistance.

Since September 6, the Loss Report Express on all SSKs has already been connected to MTR’s Online Lost Property Platform. Cases of lost property within the MTR network, after having consent of the informants, are uploaded to MTR’s Online Lost Property Platform, saving them from making separate report to MTR. It can also handle 14 other services, including filing crime reports, miscellaneous reports and road traffic incident reports, provided by the e-Report Centre. On the first day when the two systems were connected, they successfully assisted a Mainland tourist in recovering her lost properties. The tourist lost her belongings on MTR and reported the loss through the SSK in Mong Kok Police Station. She received a call from MTR staff the next day, saying that her lost properties had been found and were ready for her collection at a MTR station on the same day.

In view of the positive response, the Force is actively considering expanding the coverage of SSKs to more police stations, public places, and other locations with high traffic flow, such as other suitable MTR stations, boundary control points and large shopping malls.

Commissioner Siu Chak-yee (sixth left), Operations and Innovation Director of MTR Dr Lee Kar-yun (sixth right) and other officiating guests at the launching ceremony.

The Commissioner says that the Force provides the public with high-quality police services by leveraging innovative technology.

The Force has installed the first MTR SSK at Admiralty Station, offering another convenient way for the public to report lost properties and non-emergency cases.

Superintendent (Digital Transformation and Support) of Information Systems Wing Lam Wing-chung introduces the functions of SSK.

Mainland tourist Ms Xie (left) thanks the Force and MTR for finding her lost belongings swiftly.

Railway District officers lead SPC members to attend the launching ceremony.

Members of JPC and New Home Association attend the launching ceremony and show much interest in the new SSK.